Child Support Helpline: 1-888-208-4485
Child Support Website: www.childsupport.ny.gov
Local Child Support Email: CSEWEBOntario@dfa.state.ny.us
Child Support Enforcement and Collection
The staff of the Child Support Office continues to assist custodial parents seeking child support services in obtaining court ordered child support for their children. We will establish paternity, establish and enforce support orders, and provide services in a timely and professional manner focused on the children that we serve.
During 2021, our office collected $11,461,469.36. Of this amount, $10,674,429.34 was distributed directly to the single parent families that we serve. The remaining $787,040.62 was retained by the County to defray the costs of providing Temporary Assistance, Medicaid, and Foster Care to the residents of Ontario County.
The Federal Office of Child Support has set mandatory requirements for paternity and support establishment by our office. Paternity has been established in 96.75% of our cases, the federal requirement is 90%. We have support orders on 94.70% of our cases, and the federal requirement is 80%. We have a provision for medical support on 57% of our cases.
We continue to partner with the County Attorney’s Office, the Ontario County Family Court, and the New York State Department of Taxation and Finance to establish, collect, and enforce our child support orders.
The staff of the Child Support Office continues to be committed to help the single parent families of Ontario County to receive the financial and medical support that they are entitled to.