Health Insurance Application Locations

Navigators provide enrollment assistance to individuals, families, small businesses and their employees who would like help applying for health insurance through the Marketplace.

Modeled on successful community assistance programs in New York, the Navigator program is designed to meet the needs of New Yorkers by providing assistance in convenient, community-based locations.  Navigators provide culturally competent, linguistically appropriate, and disability accessible enrollment services.  They are available at convenient times, including evenings and weekends, at no cost to enrollees.

Medicaid, Family Health Plus, Medicare Savings Program, Family Planning Benefit Program Persons of any age

The Navigator directory link is posted below.  This document, which is sorted by county, includes details for Navigator assistance.  Please call an agency listed for the dates and times when enrollment assistance is available.

Main Office

Ontario County Department of Social Services
3010 County Complex Drive
Canandaigua, NY 14424
Ph: (585)396-4060
Ph: (877)814-6907
Call to set up an appointment for a face-to-face interview. Appointments can be scheduled Monday through Friday from 7:00am to 5:00pm.

Satellite Office
28 Seneca Street
Geneva, NY 14456
Ph: (315)789-1767
Call to set up an appointment for a face-to-face interview. Appointments can be scheduled Monday, Wednesday or Friday 8:30am to 5:00pm.

Pregnant Women


Pregnant women can apply for Medicaid through a MOMS or PCAP provider for presumptive Medicaid coverage which will begin paying for the pregnant woman’s medical bills as soon as she applies if she is within certain income guidelines.

Ontario County Public Health
3019 County Complex Drive
Canandaigua, NY 14424
Ph: (585)396-4343
Ph: (800)299-2995
A registered nurse will visit you in your home to assist you with getting insurance and other help for your pregnancy.

Planned Parenthood of the Rochester Syracuse Region, Inc.

15 Lafayette Ave.,
Canandaigua, NY 14424
Ph: (585)396-9270
Ph: (866)600-6886

Family Planning Benefit Program

Persons between the ages of 10 and 65 can apply for family planning services under the Family Planning Benefit Program.

Planned Parenthood of the Rochester Syracuse Region, Inc

15 Lafayette Ave.
Canandaigua, NY 14424
Ph: (585)396-9270
Ph: (866)600-6886

Family Planning Center
405 Exchange St.
Geneva, NY 14456
Ph: (315)789-2410

Family Planning Center
160 Main St.
Penn Yan, NY 14527
Ph: (315)536-2752.

(Updated 9/9/2022)