Mental Health

COVID Mental Health

About the Ontario County Mental Health Center

The Ontario County Mental Health Center (OCMHC) provides evaluation, treatment and referral services to residents of Ontario County. Services are provided to children as young as age 5, and adults throughout the lifespan. Clinic services are confidential, except where confidentiality is prohibited by law.

If you are experiencing an emergency (call 911) or in emotional crisis...


The majority of services will be offered either virtually using telehealth options, or by telephone. On-site telehealth appointments are also available (by appointment only) if clients have no internet or smartphone access. In-person services are limited, yet are available as needed. For new clients, please refer to “Starting Mental Health Treatment During COVID-19” section below for more details. Or, you can call the clinic at 585-396-4363.

Starting mental health treatment or intake screening during COVID...

Fees & Insurance

Fees are determined at the time of initial appointment. Health insurance is required in order to determine the appropriate patient responsibility portion of the fee. A sliding scale fee, based on your income, will be determined in order to cover services with are not reimbursed by insurance. Payment for services is requested at time of service. A payment plans can be arranged as needed. If you have no insurance, we will assist you in a referral to an Insurance Navigator to assist with applying for health insurance via the Affordable Care Act (visit Please note, OCMHC is funded by state aid, county tax revenue, and client fees. 

Mental Health Staff & Psychiatric Providers

The Ontario County Mental Health Center strives to provide the highest possible quality of service to Ontario County residents. The Center's clinical staff are all licensed professionals. The OCMHC staff works as a multidisciplinary team to provide quality care to its clients and families. 

Certification & Affiliation

The Ontario County Mental Health Center is operated by Ontario County and is certified as a clinic treatment program by the New York State Office of Mental Health (OMH). The Center's policies and procedures are reviewed and approved by OMH.


Please park in the smaller lot, on the left of the map, and come in the door on that side of the building!

For Emergencies Or If You Are In Emotional Crisis...

 Call 9-1-1 for immediate medical, emotional, situational, substance/drug, or legal crises

If you or someone else is in need of immediate help or are experiencing a life threatening emergency, please call 9-1-1 or go to your local emergency department straightaway. 

You can request 9-1-1 dispatch to send a Crisis Intervention Team (CIT) officer to assist. CIT officers have specialized training to assist people in mental health or emotional crisis.  

Call Mobile CPEP. You can also call the Clifton Springs Hospital and Clinic’s Comprehensive Psychiatric Emergency Program (CPEP) at 315-462-1080 if you are in emotional crisis. The Mobile CPEP team can offer an evaluation, outreach, and referrals within the community and travel to your location.

Call 1-800-273-8255 or Text 741-741 the National Suicide Prevention Lifeline. They can offer emergency assistance or crisis support. Press 1 for veterans.

Call Lifeline at 2-1-1 or 1-800-310-1160. They can offer crisis support and resources for services in Ontario County. 

Important Changes Due to COVID-19

In light of the COVID-19 pandemic, and until further notice, the Ontario County Mental Health Center (OCMHC) will be operating under the President’s, Governor’s, and Public Health officials’ recommendations for social distancing. 

It is important for us all to remain physically and emotionally healthy during this time. We must all be a part of the solution to minimize the COVID-19 outbreak and spreading of the virus. 

We apologize for these changes and we understand how difficult a situation this pandemic is for all of us. Your well-being is very important to us and will remain available to you. Please review the changes below:

  •  OCMHC is working with a reduced staff and limited services at this time. 
  • The OCMHC Canandaigua office is open Monday through Friday: 8 am to 5 pm. Our Geneva office is closed until further notice; this location is not adequate for social distancing.
  • Phone calls received during the above business hours will be answered and triaged accordingly.
  • Clients with scheduled in-person appointments should call the clinic at 585-396-4363 to announce their arrival and complete a COVID screener.
  • The majority of services will be offered either virtually using telehealth options, or by telephone. On-site telehealth appointments are also available (by appointment only) if clients have no internet or smartphone access. In-person services available as needed.
  • Referrals and discharges from hospital in-patient psychiatric units, hospital emergency departments, or other in-patient facilities will continue to be accepted. Understand that face-to-face contact will be limited, and/or offered via telehealth/video conferencing or telephone communications.
  • Clinical staff will stay in contact with clients’ primarily with telehealth/video conferencing or telephone communications. 
  • Clients receiving medication interventions will continue to be provided with prescription refills and support; medical staff will remain in contact with those clients primarily via telephone communication or telehealth/video conferencing. 
  • One person is allowed in the clinic, or in the appointment at one time. Parents/guardians may attend with child clients; or may be asked to attend by phone or telehealth/video conferencing. 
  • Clients who receive injectable medications will be offered an in-person, scheduled appointment with medical staff. 
  • Support and interventions will continue to be provided to clients who are experiencing a crisis and/or who have urgent-emergency situations.
  • Social distancing (6 feet away) and face coverings are required at all times when you are in the building and in our offices. 

Starting Mental Health Treatment During COVID-19

OCMHC is accepting new clients for outpatient mental health treatment services at this time. As of January 4, 2021, OCMHC will resume with a modified-version of Open Access for new clients at the Canandaigua Office only. (Geneva office is closed until further notice.) 

  •  You must be an Ontario County resident to be seen at this clinic. 
  • Open Access hours: 
    • Mondays 8:00 am - 10:30 am
    • Tuesdays 1:00 pm - 3:30 pm
    • Thursdays 1:00 pm - 3:30 pm
  • We can see a limited number of people during Open Access hours. You may be asked to come back on another day if we are at full capacity for the day. 
    • There may be up to a 2-hour wait until you are seen.
  • Please try to arrive early to the parking lot for our Open Access sessions. Bring: 
    • Insurance card
    • List of current medications. 
  • Please do not walk into the clinic –only 4 people can be in the waiting area at one time for suitable social distancing (6 ft apart). 
  • Call 585-396-4363 to announce your arrival. Then, you will complete a COVID phone screen. Wait in your car until you are cleared to enter by staff. 
    • Please let us know if you came to clinic by public transportation or taxi/cab.
  • Once staff says you can enter, you will be temperature checked (no fever; under 100 degrees) at the door, and then given paperwork to complete prior to the appointment.
  • One person is allowed in the clinic or in the appointment at one time. 
    • Parents/guardians may be asked to attend by phone or telehealth/video 
    • Children under age 12 years should NOT attend the first screening.  

Please call 585-396-4363 if you have questions about our clinic services. Feel welcome to call if you have questions about mental health treatment, substance or addiction treatment, or developmental disability services or programs in Ontario County. 


 The OCMHC team

 Mental health stigma

Need A Few Tips Talking To Kids About COVID-19?

Take a moment to watch the video below for practical tips for helping children cope in the ever-changing world of COVID-19. 

(Updated 5/1/2020)

Experiencing a Mental Health Emergency? Call 9-1-1

Mental Health “warm line”

Individuals struggling with their mental health can call East House Affinity Place Warm line at 585-563-7470. You can talk to someone who understands what you are going through.

Across the state the 24/7 crisis support line is -1-800-273-TALK

Call 911 Graphic

Free Youth Mental Health First Aid

Youth Mental Health First Aid is designed to teach parents, family members, caregivers, teachers, school staff, peers, neighbors, health and human services workers, and other caring citizens how to help an adolescent (age 12-18) who is experiencing a mental health or addictions challenge or is in crisis. 

Learn more about what Youth Mental Health First Aid

Talk or Text The Suicide Prevention Hotline Today!

Talk Saves Lives 6