About the Ontario County Mental Health Center
The Ontario County Mental Health Center (OCMHC) provides evaluation, treatment and referral services to residents of Ontario County. Services are provided to children as young as age 5, and adults throughout the lifespan. Clinic services are confidential, except where confidentiality is prohibited by law.
The majority of services will be offered in person or via telehealth if appropriate. On-site telehealth appointments are also available (by appointment only) if clients have no internet or smartphone access. For new clients, please refer to “Starting Mental Health Treatment” section below for more details. Or, you can call the clinic at 585-396-4363.
Fees & Insurance
Fees are determined at the time of initial appointment. Health insurance is required in order to determine the appropriate patient responsibility portion of the fee. A sliding scale fee, based on your income, will be determined in order to cover services with are not reimbursed by insurance. Payment for services is requested at time of service. A payment plans can be arranged as needed. If you have no insurance, we will assist you in a referral to an Insurance Navigator to assist with applying for health insurance via the Affordable Care Act (visit healthcare.gov). Please note, OCMHC is funded by state aid, county tax revenue, and client fees.
Mental Health Staff & Psychiatric Providers
The Ontario County Mental Health Center strives to provide the highest possible quality of service to Ontario County residents. The Center's clinical staff are all licensed professionals. The OCMHC staff works as a multidisciplinary team to provide quality care to its clients and families.
Certification & Affiliation
The Ontario County Mental Health Center is operated by Ontario County and is certified as a clinic treatment program by the New York State Office of Mental Health (OMH). The Center's policies and procedures are reviewed and approved by OMH.
Please park in the smaller lot, on the left of the map, and come in the door on that side of the building!
For Emergencies Or If You Are In Emotional Crisis...
Call 9-1-1 for immediate medical, emotional, situational, substance/drug, or legal crises
If you or someone else is in need of immediate help or are experiencing a life threatening emergency, please call 9-1-1 or go to your local emergency department straightaway.
You can request 9-1-1 dispatch to send a Crisis Intervention Team (CIT) officer to assist. CIT officers have specialized training to assist people in mental health or emotional crisis.
Call Mobile CPEP. You can also call the Clifton Springs Hospital and Clinic’s Comprehensive Psychiatric Emergency Program (CPEP) at 315-462-1080 if you are in emotional crisis. The Mobile CPEP team can offer an evaluation, outreach, and referrals within the community and travel to your location.
Call 1-800-273-8255 or Text 741-741 the National Suicide Prevention Lifeline. They can offer emergency assistance or crisis support. Press 1 for veterans.
Call Lifeline at 2-1-1 or 1-800-310-1160. They can offer crisis support and resources for services in Ontario County.
Starting Mental Health Treatment:
- The OCMHC Canandaigua office is open Monday, Thursday and Friday: 8:00 am to 5:00 pm, and Tuesday and Wednesday 8:00 am to 7:30 pm. Our Geneva office is closed.
- Phone calls received during the above business hours will be answered and triaged accordingly.
- The majority of services will be offered in person or virtually using telehealth options, if appropriate. On-site telehealth appointments are also available (by appointment only) if clients have no internet or smartphone access. In-person services available as needed.
- Referrals and discharges from hospital in-patient psychiatric units, hospital emergency departments, or other in-patient facilities will continue to be accepted and prioritized.
- Clients receiving medication interventions will continue to be provided with prescription refills and support.
- Clients who receive injectable medications will be offered an in-person, scheduled appointment with medical staff.
- Support and interventions will continue to be provided to clients who are experiencing a crisis and/or who have urgent-emergency situations.
Important Information To Know Before Calling:
- You must be an Ontario County resident to be seen at this clinic.
- Open Access hours:
- Mondays 8:00 am - 10:30 am
- Tuesdays 12:30 pm - 3:30 pm
- Thursdays 12:30 pm - 3:30 pm
- We can see a limited number of people during Open Access hours. You may be asked to come back on another day if we are at full capacity for the day.
- There may be up to a 2-hour wait until you are seen.
- Please try to arrive early for our Open Access sessions. Bring:
- Insurance card
- List of current medications.
- Parents/guardians may be asked to attend alone for children under the age of 12 for the first screening.
Please call 585-396-4363 if you have questions about our clinic services. Feel welcome to call if you have questions about mental health treatment, substance or addiction treatment, or developmental disability services or programs in Ontario County.
The OCMHC team
Experiencing a Mental Health Emergency? Call 9-1-1
Mental Health “warm line”
Individuals struggling with their mental health can call East House Affinity Place Warm line at 585-563-7470. You can talk to someone who understands what you are going through.
Across the state the 24/7 crisis support line is -1-800-273-TALK
Free Youth Mental Health First Aid
Youth Mental Health First Aid is designed to teach parents, family members, caregivers, teachers, school staff, peers, neighbors, health and human services workers, and other caring citizens how to help an adolescent (age 12-18) who is experiencing a mental health or addictions challenge or is in crisis.
Talk or Text The Suicide Prevention Hotline Today!
Ontario County Mental Health Center
3019 County Complex Drive
Canandaigua, NY 14424 (main office)
Office locations:1. Canandaigua
2. Geneva – this office is temporarily closed due to the pandemic
Temporary Hours of Operation due to COVID pandemic:
Monday through Friday
8:00 am - 5:00 pm