What number should I call for routine matters?
The NON-emergency numbers for the Sheriff's Office are (585) 394-4560, (315) 781-1200 or 1-800-394-4560, please use one of these numbers for routine matters. Our fax number is (585) 394-3245. The phone numbers for the Ontario County Jail are (585) 396-1800 or (315) 781-1966.

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1. When should I call 9-1-1?
2. When should I NOT call 9-1-1?
3. Can I send a text to 9-1-1
4. What number should I call for routine matters?
5. How do I request a "Property Check" of my house/property?
6. How do I notify 9-1-1 that I have an alarm installed at my business or residence (etc) ?
7. How do I list emergency/after hours contact numbers for my business?
8. What should I do if I have a complaint about the way my call was handled?
9. What happens when I call 9-1-1 from my cell phone?
10. What if I accidentally dial 9-1-1?
11. What if I receive a community alert/notification from the 9-1-1 Center?
12. What should I expect when I call 9-1-1?