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You can make an appointment by calling (585) 396-1800 or (315) 781-1966, or in person at the jail lobby at:
3045 County Complex DriveCanandaigua, NY 14424
Please consider downloading our new mobile app from either the Apple Store or Google App Store to streamline your visitation experience. This app is really the easiest and best way to schedule your visit to the Correctional Facility.
*** Be sure to have the correct Pod and time selected when scheduling a visit. Failure to do so may result in visitation request being rejected. *** Visitors must be checked in 15 minutes prior to the start of scheduled visit.
For restrictions and further details, see the Visitation Information Sheet. You can also view photos of our visitation facilities before your visit.
Yes. Inmates in all housing have access to telephones daily. Hours of telephone use depend upon the inmate's housing assignment and/or behavioral status. Security and support staff cannot deliver or pass messages from home to inmates in the facility. Inmates are able to make outgoing telephone calls only. The inmate telephone system does not allow incoming telephone calls.
For more information, view the Inmate Telephone Service Guide for Friends and Family or Guía Español Teléfono
**Effective December 13, 2017, TeleVisit will add sales tax to each video visit. This tax will be itemized in your emailed session notification.
You may also be able to have a Video Visitation with an inmate
También puede ser capaz de tener una Visitación de vídeo con un preso
Volunteers are needed to assist Inmates with Life Skills and Community Transition. Some examples or need are; Art or Music therapy, Book Club, Access to Community Resources, Practice Interviewing, Spanish Culture and Goal Setting. If you have the experience, training, or feel you have the drive to help others, download and complete the (Volunteer packet and return it to the address as indicated. (Read the letter from Chief Corrections Officer Haskins first). Check out the Volunteer Handbookfor additional information.
From Geneva If you are coming from Geneva take State Route 5/US Route 20, west to County Road 47, approximately 8.5 miles from Ponderosa. Turn right on County Road 47 (sign for Hopewell Center) and travel for approximately 1.7 miles then turn left on County Road 46 (first left hand turn). Take County Road 46 for approximately 1.5 miles and County Complex Dr. will be on your left, turn in here and the Jail will be your second turn to the left.
From CanandaiguaTake State Route 5/US Route 20, east (also known as Eastern Blvd) to County Road 10 (Community Bank on the corner). Turn left on County Road 10, travel for approximately 0.8 miles to the flashing red light at County Road 46. Turn right on County Road 46 and travel approximately 1.5 miles and County Complex Dr. will be on your right, turn in here and the Jail will be your second turn to the left.
You can now bail a person out online, over the phone or in person. Bailing someone out on line: go to www.GovPayNow.com. Over the phone: 1-877-EZBAIL5 (1-877-392-2455) You will need the inmate’s criminal history number, bail amount, date of birth, court and judge information and pay location code (1996). You can obtain this information by calling the Ontario County Jail at 396-1800. Bailing someone out in person: 1) You must come to the jail lobby with photo identification (i.e. Drivers License) and payment 2) Bail is accepted in the form of cash or credit/debit card or combination of both 3) Visa, Mastercard, American Express or Discover cards are accepted 4) If paying by credit card, you will be charged a non-refundable 9% service fee thru GovPayNet who handles the credit card transaction 5) Only the card holder may use the credit/debit card, no lending of cards will be allowed When you arrive at the jail you will be asked for your photo identification, name, address, employer/occupation, phone number and form of payment. If paying by credit card, your card will then be swiped thru the credit/debt card reader and the information on your card will be verified against your photo identification.
1) Save the bail receipt. (treat the receipt like cash)
2) The bail money will be released to the individual that paid the bail after the case has concluded. (This could take several months or longer.)
3) When the case has concluded, take the bail receipt to the court listed on the receipt. (Do not come to the jail, we do not have the ability to return bail money to you.)
4) The court will retain 3% of the bail that was paid, and return the remainder to you. (This is in addition to the 9% surcharge if paid by Credit Card)
Money can be added to an inmate's account in one of three ways.
1 - In person at the kiosk located in the Jail Lobby
2 - Via US mail - Postal Money order ONLY - must be addressed to the Ontario County Jail, Commissary Fund, 3045 County Complex Dr. Canandaigua, NY 14424 c/o Inmates Name - See example below.
3 - Go to SMARTDEPOSIT.com. Create an account. Note: A handling charge will be assessed based on the deposit amount through SMARTDEPOSIT.com - Watch this short video for more information:
Address letters to:
3045 County Complex Drive
Canandaigua, NY 14424