FORMS • 9-1-1 Center Customer Survey

Call Details

Ontario County Sheriff
It is the goal of the Ontario County Sheriff's Office 9-1-1 Center to provide the best possible customer service to our community. Therefore, we would like to hear from our customers who have contacted the 9-1-1 Center within the past year. By taking a few minutes to complete our quality of service survey, you will help us determine how successful we are in achieving this goal. Please rate each statement by marking the most appropriate response. Of course, if you wish to discuss any 9-1-1 concerns, please call Chief Communications Officer Stephen DeChick at (585) 396-4658
Please Note
This form pertains to your experience with the 9-1-1 Center Staff who you spoke with and not the responders (Police/Fire/EMS) that were sent to address the situation being reported.
Date and time you called us:
What telephone number did you call to reach us?
1. 911
2. (585) 394-4560
3. (800) 394 4560
1. (315) 781-1200
2. (585) 924-7750
What was the purpose of your call?
1. Sheriff / Police response - emergency.
2. Sheriff / Police response - non-emergency.
1. Ambulance response - emergency.
2. Ambulance response - non-emergency.
1. Fire Department response - emergency.
2. Fire Department response - non-emergency.
1. Other - Please explain below
If other, please explain:
If your call was placed on hold, how long were you on hold before you were provided assistance?
1. Not placed on hold.
2. Less than one minute.
1. Two to four minutes.
2. More than five minutes.
Continue

Completing the following portion of the survey will enable us to provide feedback to the employee who answered your call for service.
To continually improve the service we provide to you, our customers, we would like to acknowledge our employees for a job well done and address issues as they arise. To accomplish this, please provide the following information. Additionally, we would welcome your recommendations and comments. Please complete all applicable fields.
The phone number you called from:
The address you requested a response to:

Leave This Blank: