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2020 Census

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1. What is the census?: The census is a count of every person who lives in the United States and its territories. It happens every 10 years. In early 2020, you will be asked to count everyone who lives in your home as of April 1. Responding to the 2020 Census is a chance to shape your future.

2. Why is participation in the 2020 census important?

Health clinics. Fire departments. Schools. Even roads and highways.

The census can shape many different aspects of your community. Census results help determine how billions of dollars in federal funding flow into states and communities each year. The results determine how many seats in Congress each state gets. FInally, it’s mandated by the U.S. Constitution in Article 1, Section 2: The U.S. has counted its population every 10 years since 1790.

The census is vitally important to New York State and Ontario County for the following reasons:

An under count of as few as 16,000 people statewide could mean the loss of a congressional district in New York State (currently there are 27 congressional districts in NY, and an under count could bring that total down to 26 or even 25).
Over the last 4 years New Yorkers have paid $116 Billion more in federal taxes than the federal government has spent in New York State, the highest deficit situation of any state. That was caused partly by the under count during the 2010 Census estimated to be over 1 million people.

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Conflict Defender

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1. How do I know if I will qualify for an assigned attorney?: Financial eligibility is determined on a case-by-case basis. The inability to afford legal representation is not synonymous with destitution or a total absence of means. You cannot have an attorney appointed to your case until the case is on the calendar and a first appearance has been made.

2. How do I apply for Assigned Counsel?: To determine eligibility, you must complete a Family Court Eligibility Form, and submit it to the Conflict Defender’s Office either by mail, fax, or email. Please note, your form must be signed. Family Court Eligibility Form

3. What is the Assigned Counsel Program?: The assigned counsel program is run through the Ontario County Conflict Defender’s Office. This office assigns attorneys to indigent individuals for Family Court matters and matters that are a conflict of interest for the Public Defender to handle.

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County Clerk

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1. How do I keep my pistol permit info private?: Download the form at the link below and submit to your local licensing office. In Ontario County, the County Clerk's Office administers pistol permits and will be accepting the opt out form from residents. NYS Firearms Request for Public Records Exemption

2. How do I learn more about the NY Safe Act?: The NYS Governor's Office has setup a website with answers to frequently asked questions about the new firearms laws passed in January of 2013. The website link is listed below. If you have concerns about the new law, we ask that you direct your comments to your elected state officials in the Legislature, Senate, and Governor's Office. Contact information for your state officials can be found here

NY SAFE Act Website

3. How do I acquire a copy of a birth, death or marriage certificate?: Anyone needing a copy of a birth, death, or marriage record for Ontario County would need to contact the town, city, or village clerk where the event took place. Municipal Directory

4. How do I become a notary public?: If you would like to become a notary public please visit notaries for information about notaries, renewals, and changes.

5. Does the County Clerk sell hunting licenses?: No, however there are many other locations within Ontario County where licenses may be obtained, including your town or city clerk's office.

6. Where can I find out information about applying for a passport?: The U.S. Department of State website. Link.

7. Are criminal records available through the County Clerk?: Yes, click here.

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County Coroner

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1. What's the next step?: The next of kin selects a funeral home. The funeral director will be a valuable asset moving forward and will be able to address many specific questions you might have. The type of funeral (viewing/cremation) and payment for such are independent of the Ontario County Coroner. All questions or concerns should be discussed with the funeral director.

2. What if I want an autopsy and the Coroner declined jurisdiction?: If the Coroner has declined jurisdiction (authority) and you still want an autopsy, information can be provided for a pathologist to be contacted. Any fees will not be paid by the Ontario County Coroner. Families are responsible for and will need to make payment arrangements with the pathologist directly.

3. What will happen to the person's clothing and property?: Clothing - will be released in most cases to the funeral home.
Property - will be collected and held at the police agency who is investigating the death. In some cases property will be held and will fall under the jurisdiction of the Ontario County Treasurer’s Office.

4. Do autopsies affect funeral arrangements?: A standard autopsy does not affect any type of funeral arrangements.

5. Will the Coroner provide status/result update(s)?: The Coroner will only call if trying to obtain/verify information or to return a phone call. The Coroner will not contact families to provide case status or results. It is the family’s responsibility to contact the Coroner when looking for updated information.

6. Does the Coroner need permission/consent to perform an autopsy?: When a case falls under the jurisdiction of the Ontario County Coroner, New York State law entitles the Coroner to do an autopsy - family permission/consent is not required. If the family has a concern, it should be made known to the Coroner immediately. The Coroner will note the concern and whenever possible, will work with the family. However, it is ultimately up to the Coroner to do the type of exam they feel necessary in order to determine the cause and manner of death.

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CP Training

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1. Do people still go to jail in NYS?

See New York DCJS info at NYS DCJS

2. Does the county offer assistance or resources for adoption?

Ontario County Department of Social Services provides support and assistance for families who want to adopt children in the foster care system. Please visit the Adoption page for additional information.

To follow up with additional questions, you may Email the Trainer.

3. Does the county offer employment assistance?: Yes, Ontario DSS provides assistance through workforce development page.

4. Can the public use Oncor from home?

Anyone can access Oncor from home and search different properties, tax information, owners, etc. through the Oncor Property App.

5. Does the county offer assistance or resources for adoption?

Ontario County Department of Social Services provides support and assistance for families who want to adopt children in the foster care system. Please visit the Adoption page for additional information.

To follow up with additional questions, you may Email the Trainer.

6. How do I sign up for a Victim Impact Panel?: Once you have been convicted of you DWI, the court clerk will assist in registering you for the course or you can visit the STOP DWI section of the county website to register online.

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Human Resources

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1. When is the Department of Human Resources open?: The department is open Monday through Friday between the hours of 8:30 AM and 5:00 PM. The Civil Service application, study guides and exam announcements are available on this website 24/7.

2. What will be on the test?: You can find out what areas each test will cover from the exam announcement under the heading "Scope of Examination." Announcements are posted approximately four weeks prior to the closing date for filing an application. Exam announcements are available in the Ontario County Department of Human Resources or on this web site.

3. Can an exception be made for an application deadline?: No. When applying for an exam, take note of the closing date for filing. Applications must be postmarked or in the possession of Civil Service by the closing date for the exam. No exceptions will be made.

4. What if I have moved since taking the test?: If you have moved and have applied for a Civil Service Exam or have recently taken an exam and are awaiting results, please complete the "Address Change Form" and return it to the Department of Human Resources. The Post Office will not automatically forward our mail. Address Change Form

5. When will I receive my exam results?: Test results typically take two to three months to receive back from New York State Civil Service. You will be notified by mail of your test score and your ranking on the eligible list for that title. An eligible list is a ranked listing of all passing candidates from a Civil Service exam.

6. How do I find out when Civil Service Exams are scheduled?: The best way to be notified about a civil service exam is to subscribe to "Notify Me" on the Human Resources website. When exams are announced, you will be sent an e-mail notification of the exam title and a link to the exam announcement on our website.

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Information Technology

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1. Who do I contact for a GIS data request?: Many of Ontario County’s GIS Data layers are now available for web "mashup" and/or download. Please visit the GIS Data Resource Center. For more information you can reach out to the GIS Coordinator at (585) 396-4482 and we will be happy to assist you.

2. How do I request a custom map?: Please use the custom map request form to explain the details of your map request. You may also call 585-396-8856. Custom Map Request Form

3. Does the County's Information Technology department provide IT support to residents?: With the exception of questions related to the County website and OnCor, Information Technology support is not available to County residents. The IT department provides hardware and software support only to other County departments. The department is also available to provide guidance to local municipalities with their IT needs.

4. I'm having trouble with the online OnCor property mapping system. Who do I call?: Please call (585) 396-8856 for assistance with OnCor.

5. My GPS got a an address wrong. Is there somebody out there who can correct it?: You know the scenario... you browse an online map service for directions or follow your car’s GPS and notice an error or issue with a road segment. Now what? Luckily most of the major map providers have mechanisms to help users report errors. Listed in the document linked below are some direct websites for this purpose. How to Correct GPS and Website Address Data

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Mental Health

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1. Can I use my health insurance, Medicare, or Medicaid to pay for my services?: Yes. Medicare and Medicaid pay for part or all of your service costs. Commercial private health insurance typically covers your mental health services, and the Ontario County Mental Health Center is obligated by law to seek payment from your insurance company. We are prepared to assist you in the billing procedures.

2. What if I cannot afford to pay the full cost of services, or my insurance benefits do not cover the services?: The Ontario County Mental Health Center has a sliding fee scale based on the total income of your household and the number of individuals dependent on that income. You may be assessed a scale fee.

3. How much do I pay toward my services?: You pay the amount of your insurance co-payment., deductible, or if eligible, a scale fee.

4. How does the Ontario County Mental Health Center receive payment from my insurance company?: After the insurance company is billed by Ontario County, most companies pay us directly and notify you in the Explanation of Benefits form of how much they paid toward your services.

5. If my fee and any insurance payment do not cover the full cost of the service, how are the rest of the costs covered?: The Mental Health Center receives support from New York State and Ontario County tax revenue when other sources of payment do not cover the full cost.
If you have any other questions about the cost or payment of your services, please do not hesitate to ask.

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Office for the Aging - PERS

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1. What is PERS?: The PERS system operates via a transmitter which automatically dials a highly-trained emergency-rescue dispatcher who will send appropriate help to the home where the signal originated from.

2. What happens when I push the button?: The unit automatically dials the emergency-response center for you. The operator will notify whoever is on your emergency contact list. Your list may include family, friends, neighbors or even 911.

3. How does PERS work?: A call is activated by pressing a button on a small console unit or on a pendant usually worn around the neck.

The PERS unit must be connected both to a private phone line having a modular jack and to an electrical outlet. In an emergency, it dials a special number and transmits a coded message. The PERS unit has an internal backup battery in case of power failure.

Operators are on duty 24/7 to receive and respond to emergency calls.

4. What if I accidently push the button?: The emergency response center operator will call you and ask if you need assistance. Simply tell the operator no help is needed.

5. How much does PERS cost?

There are several companies offering Personal Emergency Response Systems in Ontario County:

PERS Providers

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Office for the Aging - Services Aide Agencies

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1. Who is Eligible for Hospice?: Anyone with an incurable illness and less than 6 months to live is eligible. Your doctor helps with this decision.

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Ontario County Landfill

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1. Can I get updates on current landfill operations?: Yes, you can sign up to receive email and phone messages. To join the landfill's email list, please visit www.casella.com/ontario.

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Ontario County Planning Board

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1. What is a Super Majority?: A majority of all of the voting members of a board, plus one. For example, a "super majority" of a seven member board is five.

2. How can I find out more about County Planning Board trends, membership, responsibilities, procedures, and areas of review?

Please click here to review the most recent Ontario County Planning Board By-laws.

Please Click Here to review the most recent CPB Annual Report.

3. What information is typically included in a County Planning Board referral?

Referral to the County Planning Board requires a “full statement of proposed action.” Current NYS General Municipal Law Section 239-m 1(c) defines full statement of such proposed action as “all materials required by and submitted to the referring body as an application on a proposed action, including a completed environmental assessment form and all other materials required by such referring body in order to make its determination of significance pursuant to the state environmental quality review act under article eight of the environmental conservation law and its implementing regulations. When the proposed action referred is the adoption or amendment of a zoning ordinance or local law, “full statement of such proposed action” shall also include the complete text of the proposed ordinance or local law as well as all existing provisions to be affected thereby, if any, if not already in the possession of the county planning agency or regional planning council. Notwithstanding the foregoing provisions of this paragraph, any referring body may agree with the county planning agency or regional planning council as to what shall constitute a “full statement” for any or all of those proposed actions which said referring body is authorized to act upon.”

To facilitate efficient review by County staff and ex-official members of the Board (Agricultural Enhancement Board, Public Works, Emergency Management, Economic Development, Tourism, and Soil and Water), a complete County Planning Board referral package typically includes the following information:

A complete cover sheet
An application with all information required by the referring board, drawings included. This typically includes a narrative description of the proposed activities and information sufficient to determine the action’s impact on natural features/conservation areas, grading, drainage, sequencing of construction activities, access and traffic, and buildings, signage, and lighting.
If a local law or ordinance a full copy of the proposed law.
Any relevant county or state agency correspondence which referring board would like considered.
SEQR Part 1 documentation if applicable
Agricultural data statement if applicable

4. How to review property characteristics of a site & surrounding area or know if an application is within 500' of boundaries, roads & other features subject to County Planning Board referral: Click here for the Explore Area application. This application allows viewing of environmental features on or within 500’ of 1 or more tax parcels. Because the application consolidates a huge amount of information, it will take quite a while to generate the report of features on the defined site or in the buffer area.

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Planning

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1. How do I submit a referral to the County Planning Board?: The Ontario County Planning Board meets every month of the year on the second Wednesday. Referrals are submitted by the referring agency which is the Town or City with Planning and Zoning Authority for your project. The municipality must submit a completed referral form and supporting materials on the Thursday 2 weeks prior to the meeting. Individual applications do not submit the referral directly to the County. For more infomation on the OCPB process contact the Planning Department at 585-396-4455.

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Public Defender

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1. How do I apply for a Public Defender?: You must complete an interview.

2. Where do I go for help with a Family Court Matter?: The Public Defender's Office does not handle Family Court matters. You will need to contact the Ontario County Conflict Defender's Office at (585) 396-4284 for assistance with these matters.

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Public Works

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1. How Do We Get the Speed Limit Changed?: In Counties and Towns with populations the size of those here in Ontario County, Section 1622 of the New York State Vehicle and Traffic Law gives the power to set speed limits on all roads outside of villages and cities to the New York State Department of Transportation (NYSDOT). If an individual wishes to have a speed limit changed on a Town, County or State Road, they must first submit a request to their Town Board. Some individuals send along a petition signed by other residents along the road. If the Town Board wishes that the speed limit be reviewed it first must pass a resolution requesting that the State conduct the review. The Town Clerk then sends a certified copy of the resolution with the appropriate NYSDOT form to the County Highway Superintendent for County review and forwarding to the NYSDOT. When the State review is complete, the Town is notified of the results. It usually takes several months for NYSDOT to complete their review. The appropriate municipality then installs the proper traffic signs if a change in speed limit is approved by the NYSDOT. Village Boards and City Councils have the power to establish speed limits on their streets. The County cannot, by itself, request review of a speed limit.

2. How Do I Get A No Parking Zone Established?: The County has no power to establish no parking zones on any road. Individuals wishing to have a "No Parking" zone established on a Town or County highway should go to their Town Board. Section 1660(a) of the New York State Vehicle and Traffic Law gives Town Boards the power to establish these zones on Town and County Highways. Once a Town Board designates a no parking zone on a portion of a Town or County road and the proper signs are erected by the Town Highway Department, the no parking requirement can be enforced. The Town needs State approval for no parking zones on State Highways.

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Purchasing

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1. How do I apply for a CE-200?: go to this link

2. How do I submit a bid?: Deliver a hard copy of the bid to the Ontario County Purchasing Department at 20 Ontario Street, 2nd Floor, Canandaigua, NY 14424, prior to bid opening date and time. All information regarding submitting a bid can be found in each bid package.

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Sheriff

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1. Can I have a Sheriff's Deputy escort my celebratory Parade?

2. How do I register my cell phone to receive community notifcations?: Please go to the Ontario Signup page for Hyper-Reach and fill in your details. Hyper-Reach Ontario County Signup

3. I witnessed some suspicious activity or a crime (not in progress), how can I anonymously report this?: By filling out this form.

4. I witnessed someone driving while using a cell phone. How do I report this?: Complete a Cell Phone Violation Report.

5. How do I request the Radar Trailer be assigned to a street or area?: Click on the link, fill out the form and either email it to us or print it out and send it via US Mail to Ontario County Sheriff, 74 Ontario St. Canandaigua, NY 14424 Request Radar Trailer

6. I witnessed some gang related activity or an occurrence of graffiti, how can I anonymously report this?: By filling out this form

7. How do I obtain a pistol permit?: Learn more at the County Clerk's website

8. How do I request a "Property Check" of my house/property?: By filling out this form

9. How do I obtain a copy of a police report?: Copies of police reports (for example a report for the motor vehicle accident that you had) are generally available by the end of the first full business day after the report was taken although it is a good idea to call ahead to make sure it is available. The reports are available at the Records Division of the Sheriff's Office temporarily located at the Ontario County Jail at 3045 County Complex Dr. in the Town of Hopewell. The direct phone number to the records office is (585) 396-4618.

10. How do I obtain a Sheriff's ID?: The Sheriff's Office no longer issues ID cards

11. I need my fingerprints taken for an application, can I have this done at the Sheriff's Office?

The Sheriff's Office no longer takes any civil (non-criminal) fingerprints

As of January 1, 2010 the New York State Division of Criminal Justice Services (DCJS) only accepts electronic fingerprint submissions. DCJS has contracted with IdentoGO to provide electronic fingerprinting services at various locations throughout New York State. For further information or to schedule an appointment, access IdentoGO's website at https://www.identogo.com/ or call their toll free number (877) 472-6915, or via TTY/TTD at 1-(800) 662-1220.

12. Where can I find the text of the NY SAFE Act/Gun Reform Act of 2013: Please see the text of the Law here https://legislation.nysenate.gov/pdf/bills/2013/S2230
NY Safe Act Summary.

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Sheriff - 9-1-1 (Communications)

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1. When should I call 9-1-1?: Call 9-1-1 if you need a fire department(s), ambulance(s), or law enforcement officer(s) to respond for assistance.

2. When should I NOT call 9-1-1?

Do not call 9-1-1 for routine questions (for example; "When is the power going to be back on?, or "How are the roads?" or "Do you know what time the parade is going to be?")
Do not call 9-1-1 to speak to a member of the Sheriff's Office or to obtain copies of police reports
Do not call 9-1-1 to inquire about the status of someone in jail
To request a police report or speak to a member of the Sheriff's Office, please call one of our non-emergency numbers
To inquire about someone in jail please call one of the non-emergency numbers listed below for the jail

Sheriff's Office	County Jail	Canandaigua PD	Geneva PD	NY State Police
(585) 394-4560	(585) 396-1800	(585) 394-3311	(315) 828-6771	(585) 398-4100
(800) 394-4560	(315) 781-1966
(585) 924-7750
(315) 781-1200

3. Can I send a text to 9-1-1: The short answer is yes, usually. See our webpage on calling/texting 9-1-1 for a more complete answer. Calling/Texting 9-1-1

4. What number should I call for routine matters?: The NON-emergency numbers for the Sheriff's Office are (585) 394-4560, (315) 781-1200 or 1-800-394-4560, please use one of these numbers for routine matters. Our fax number is (585) 394-3245. The phone numbers for the Ontario County Jail are (585) 396-1800 or (315) 781-1966.

5. How do I request a "Property Check" of my house/property?: You can request a check of your house/property while you are away (vacation etc.) or if you have been having some other problems (vandalism, suspicious activity, etc.) by calling the Sheriff's Office, stopping in (Monday - Friday 9:00 am to 5:00 pm) or by filling out the Property Check form and sending it to the Sheriff's Office (mail or e-mail).
Request Property Check Form

6. How do I notify 9-1-1 that I have an alarm installed at my business or residence (etc) ?: If you have an alarm installed at your place of business, your residence or some other structure that you own, rent or otherwise occupy or you are an alarm company that would like to notify us of an active alarm somewhere in our County please fill out the Alarm Response Data Form and submit it to our office (see form for further details).
Alarm Response Data Form

7. How do I list emergency/after hours contact numbers for my business?: To enter or update emergency or after hours contacts for your business, please fill out the Business Information Form and submit it to our office (see form for further details).
Business Information Form

8. What should I do if I have a complaint about the way my call was handled?: If your complaint is in regards to the person(s) you spoke to on the phone, please call the appropriate NON-emergency number and ask to speak to the supervisor on duty . In the rare event that a supervisor is not on duty, please call between 8:00 am and 4:00 pm, Monday through Friday and ask to speak to the Chief Communications Officer, Stephen DeChick. If these hours are not convenient for you please ask to be connected to his voicemail at any time and he will return your call. Also, we now have an on-line survey that you can fill out.
Survey Form

9. What happens when I call 9-1-1 from my cell phone?: In Ontario County (and many others around the country) we are able to track (plot) the location of most wireless 9-1-1 callers. Read more here

10. What if I accidentally dial 9-1-1?: If you accidentally dial 9-1-1 or if you dial 9-1-1 to "be safe" because you are home alone or hear a noise, etc. STAY ON THE LINE. If you stay on the line we can verify that everything is alright. If you hang up we WILL call you back to make sure that there is not a problem at your location.

11. What if I receive a community alert/notification from the 9-1-1 Center?: Occasionally it is necessary for the 9-1-1 Center (using an community notification system called Hyper-Reach®) to call residents in a specific area to advise them of a situation in their area. This system can be used to advise of water main breaks/boil water advisories, lost children, dangerous situations and many other reasons. The 9-1-1 Center staff can choose to call a specific address, a range of addresses or a geographical area. If you receive one of these calls, please follow the directions given and do not call 9-1-1 unless you have an emergency or are directed to do so. If you have a wireless (cell) phone or Digital (VoIP) phone and no longer have a standard telephone company home phone please consider registering your phone number here to receive these important messages.

12. What should I expect when I call 9-1-1?

When you call 9-1-1, the call taker, using a proven and efficient interview process, will ask some common questions to verify the information displayed. You should be prepared to minimally give the following information.

The address where the assistance is needed. Including the nearest cross street.
Are you in danger right now?.
What type of assistance is needed (Police, Fire, Medical).
The phone number you are calling from.
Other questions as dictated by the nature of the incident you are reporting

If you are calling for medical assistance (ambulance) you will be asked several more questions so we may assure that the proper level of care is sent to those that truly require it. If appropriate, you will be given instructions on how to properly assist the sick or injured person(s)

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Sheriff - Civil

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1. What is a sheriff's sale?: The sheriff seizes or levies upon property for the purpose of satisfying a money judgment. This is done by liquidating the asset (converting the asset into cash.) This is accomplished by a sheriff's sale, which is a public auction. The highest bidder pays his bid price to the sheriff and takes custody and ownership of the auctioned property. Learn more about high bidder purchasing.

The sheriff pays any service providers or vendors who assisted in the seizure (such as towing and storage) from the sale proceeds, deducts the various fees and expenses associated with the levy and sale from the proceeds, and applies the balance to the judgment.

Note that these types of sales are not like the public auctions held by Police Departments where the property sold is usually property recovered from a crime or simply lost but unclaimed by the true owner. The proceeds from those sales are turned over to the municipality.

2. What exactly is the high bidder purchasing?: The purchaser at a sheriff's sale is acquiring the interest of the judgment debtor in the property levied upon. For example, if the interest of the judgment debtor in a motor vehicle is subject to a lien, then that is what the bidder is buying. For real property, if the debtor's interest is governed by a joint tenancy or other deed restriction or is subject to a superior lien or encumbrance, then that is what the bidder is purchasing.

The purchaser is acquiring the judgment debtor's right, title, and interest in or to the property, whatever that may be. The sheriff does not research such things nor make opinions or assertions relative to such matters.

3. When are sheriff's sales conducted?: One difference between a sheriff's sale and police auction is that police auctions are usually held approximately once a year, and sheriff's sales are held throughout the year with no set schedule.

When the sheriff conducts a sale depends upon when he seizes property; it is not the case where the sheriff would seize property in connection with several or many cases and hold the property for one big sale. Sales are held as needed. We might have three different sales in one week and then go four months without another.

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Sheriff - Corrections

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1. How do I make an appointment to visit someone in jail?: You can make an appointment by calling (585) 396-1800 or (315) 781-1966, via email at JailVisits@co.ontario.ny.us. or in person at the jail lobby at:
3045 County Complex Dr.
Canandaigua, NY 14424

Visit days are Saturday and Sunday. You may call any day between 8am and 9pm to schedule a visit. Please note: While listening to our Automated Information System there may be pauses in the information. You have NOT been disconnected!

Email requests must include the following information;
1. Your full name
2. The inmate's name
3. The date and time you are requesting to visit
4. A telephone number and email address to confirm or deny your request.

For restrictions and further details, see the Visitation Information Sheet. You can also view photos of our visitation facilities before your visit.

2. ¿Cómo puedo hacer una cita para visitar a alguien en la cárcel?: Usted puede hacer una cita llamando al (585) 396-1800 o (315) 781-1966 , o en persona en el vestíbulo cárcel en:
3045 Condado Complejo Dr.
Canandaigua , NY 14424

Visita días son el sábado y el domingo. Usted puede llamar a cualquier día betweent 8 am y 21:00 para programar una visita. Tenga en cuenta: Mientras escucha nuestro Sistema Automatizado de Información no puede haber pausas en la información. No ha sido desconectado !

A partir de las solicitudes de los fines de semana del 18 y 19 de junio de 2016 estaremos aceptando solicitudes de visita por correo electrónico a JailVisits@co.ontario.ny.us Solicitudes de correo electrónico debe incluir la siguiente información;
1. Su nombre complete
2. El nombre del preso
3. La fecha y la hora que usted está solicitando para visitor
4. Un número de teléfono y dirección de correo electrónico para confirmar o negar su solicitud .

Por restricciones y más detalles , consulte la Información Visitación Hoja También puede ver fotos de nuestras instalaciones de visita

3. Can someone tell me the condition of an inmate?: Due to HIPAA laws, staff cannot release any information that may relate to an inmate's medical, physical, or mental well-being. The best way to see if your loved one is all right is to write a letter to them.

4. ¿Puede alguien decirme la condición de un preso ?: Debido a las leyes HIPAA , el personal no puede dar cualquier información que pueda relacionarse con , , bienestar físico médica de un interno o mental . La mejor manera de ver si su ser querido está bien es escribir una carta a ellos

5. Do inmates have access to telephones?

Yes. Inmates in all housing have access to telephones daily. Hours of telephone use depend upon the inmate's housing assignment and/or behavioral status. Security and support staff cannot deliver or pass messages from home to inmates in the facility. Inmates are able to make outgoing telephone calls only. The inmate telephone system does not allow incoming telephone calls.

For more information, view the Inmate Telephone Service Guide for Friends and Family or Guía Español Teléfono

**Effective December 13, 2017, TeleVisit will add sales tax to each video visit. This tax will be itemized in your emailed session notification.

You may also be able to have a Video Visitation with an inmate

También puede ser capaz de tener una Visitación de vídeo con un preso

6. ¿Los reclusos tienen acceso a teléfonos ?: Sí. Los internos en todas las viviendas tienen acceso a teléfonos diaria . Horas de uso del teléfono dependen de la asignación de vivienda del interno y / o el estado conductual . El personal de seguridad y de apoyo no pueden entregar o transmitir mensajes desde el hogar de los reclusos en la instalación . Los internos son capaces de hacer sólo llamadas telefónicas salientes . El sistema telefónico interno no permite las llamadas telefónicas entrantes

7. What types of property may an Inmate receive?: Please refer to the Information Sheet for complete details. Information Sheet

8. What may an inmate order on Commissary: Click the link to the right to see our full commissary listing with pricing. Commissary

9. I sent a package to an Inmate, and I received some of its' contents back through the mail, why?: Some items that are received in packages at the Jail may be considered contraband by Department or State standards and must be returned. Some simple everyday items are strictly prohibited from entering detention facilites; such as gum, paper clips, stickers, and tape. Please refer to the Information Sheet for complete details
Information Sheet

10. How do I apply for a job as a Corrections Officer?: All job specifications and applications are available at the Ontario County Human Resources Department, 3019 County Complex Dr., Canandaigua, NY 14424. Their phone numbers are (585) 396-4465 or (315) 719-0321. A Civil Service test is required. Click here, to download an application

11. Are there any volunteer opportunities available to work with the Inmates?

Volunteers are needed to assist Inmates with Life Skills and Community Transition. Some examples or need are; Art or Music therapy, Book Club, Access to Community Resources, Practice Interviewing, Spanish Culture and Goal Setting. If you have the experience, training, or feel you have the drive to help others, download and complete the (Volunteer packet and return it to the address as indicated. (Read the letter from Chief Corrections Officer Haskins first). Check out the Volunteer Handbookfor additional information.

12. How do I get to the Jail?

The Ontario County Jail is located at 3045 County Complex Dr. in Canandaigua.

From Geneva
If you are coming from Geneva take State Route 5/US Route 20, west to County Road 47, approximately 8.5 miles from Ponderosa. Turn right on County Road 47 (sign for Hopewell Center) and travel for approximately 1.7 miles then turn left on County Road 46 (first left hand turn). Take County Road 46 for approximately 1.5 miles and County Complex Dr. will be on your left, turn in here and the Jail will be your second turn to the left.

From Canandaigua
Take State Route 5/US Route 20, east (also known as Eastern Blvd) to County Road 10 (Community Bank on the corner). Turn left on County Road 10, travel for approximately 0.8 miles to the flashing red light at County Road 46. Turn right on County Road 46 and travel approximately 1.5 miles and County Complex Dr. will be on your right, turn in here and the Jail will be your second turn to the left.

13. I am sentenced intermittently, what may I bring with me?

A religious medal no larger than 1 inch by 11/2 inches, with a chain no larger in diameter than a pencil lead. No sharp edges or stones.
Married inmates may wear a plain wedding band without stones or sharp edges.
Inmates on prescription medications should bring in the medication in the prescription bottle. Jail medical staff will verify medication and make any determinations regarding them.
Inmates actively attending school may receive Sergeant’s approval to bring in a Paperback textbook based upon proof of need.

14. How do I bail someone out of jail?: You can now bail a person out online, over the phone or in person. Bailing someone out on line: go to www.GovPayNow.com. Over the phone: 1-877-EZBAIL5 (1-877-392-2455) You will need the inmate’s criminal history number, bail amount, date of birth, court and judge information and pay location code (1996). You can obtain this information by calling the Ontario County Jail at 396-1800. Bailing someone out in person: 1) You must come to the jail lobby with photo identification (i.e. Drivers License) and payment 2) Bail is accepted in the form of cash or credit/debit card or combination of both 3) Visa, Mastercard, American Express or Discover cards are accepted 4) If paying by credit card, you will be charged a non-refundable 9% service fee thru GovPayNet who handles the credit card transaction 5) Only the card holder may use the credit/debit card, no lending of cards will be allowed When you arrive at the jail you will be asked for your photo identification, name, address, employer/occupation, phone number and form of payment. If paying by credit card, your card will then be swiped thru the credit/debt card reader and the information on your card will be verified against your photo identification.

15. How do I get my bail money back?

1) Save the bail receipt. (treat the receipt like cash)

2) The bail money will be released to the individual that paid the bail after the case has concluded. (This could take several months or longer.)

3) When the case has concluded, take the bail receipt to the court listed on the receipt. (Do not come to the jail, we do not have the ability to return bail money to you.)

4) The court will retain 3% of the bail that was paid, and return the remainder to you. (This is in addition to the 9% surcharge if paid by Credit Card)

5) In the case of a remote bail (Bail paid by phone with a credit card). The money will be returned to the to the incarcerated person that was bailed.

16. I have multiple questions regarding someone in jail, how do I find the answers?

Call our Automated Information line at 585-396-1800 to hear answers about:

Criminal Charges
Bond Information
Court Information
Visitation Times
Projected release dates
Phone Account Funding
Click on the Information Sheet link below

Information Sheet

17. What programs are available for inmates?: There are multiple programs available for inmates. The link below will provide access to documents detailing all currently available programs Programs

18. How can I add money to an inmate's account?

Money can be added to an inmate's account in one of three ways.

1 - In person at the kiosk located in the Jail Lobby

2 - Via US mail - Postal Money order ONLY - must be addressed to the Ontario County Jail, Commissary Fund, 3045 County Complex Dr. Canandaigua, NY 14424 c/o Inmates Name - See example below.

MONEY ORDER

3 - Go to SMARTDEPOSIT.com. Create an account. Note: A handling charge will be assessed based on the deposit amount through SMARTDEPOSIT.com - Watch this short video for more information:

Informational Video

19. Can I see an inmate with a virtual visit via the internet?: Yes you can, please follow the link for system requirements and more details. English Televisit

20. ¿Puedo ver a un preso con una visita virtual a través de internet?: Sí se puede , por favor siga el enlace para conocer los requisitos de sistema y más detalles.
Español Televisita

21. What Community Connections/Resources are available?: Click on the link for a pamphlet on Community Resources Community Connections

22. What is the Jail’s address to write a letter?

Address letters to:

Inmates Name

3045 County Complex Drive

Canandaigua, NY 14424

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Social Services - Homefinding

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1. Why become a foster parent?: By becoming a foster parent, you can give children a safe place to stay while their families get the help they need. The connections you make with a child in foster care and the positive role model you are to them and to their parents can last a lifetime and benefit the whole community.

2. Why do children come into foster care?: Children are placed in care for many different reasons. Sometimes their family cannot provide them with the basic safety and protection they need. Birth parents may face difficulties such as substance abuse and mental health issues.

3. How long is the foster care certification process?: Pre-certification classes are required and take 10 weeks. Topics include: Understanding the Impact, Helping Children with Attachments, Helping Children with Birth Family Connections, and Discipline without Punishment. We hold the classes twice a year, in the spring and the fall. Family home meetings, background checks and a written homestudy are also part of the process. Typically, it can take up to 6 months to become certified.

4. What if I have an arrest record?: That depends on the nature of the crime and how many years have passed. We will work with you to determine if you can go forward with the process. We may need to develop a safety plan as part of your certification.

5. How quickly will you place a child in my home?: Once you are certified we may call you the next day, or, there could be several months before we have a child that may fit with your family, your neighborhood, or with the ages and sex you have indicated. Placements are driven by the needs of the children and their families.

6. How long do children stay in care?: Some placements are short term but typically, the stay can last as long as 18 months. The length of time is determined by the birth parent’s ability to engage in services which will help them provide a safe and stable home.

7. What about the birth family?: Foster parents must be willing to co-parent with the birth parents, and to work in partnership with service providers and with the agency. When children come into care, the goal is to reunite them with their birth parents as soon as possible. The children must visit and have regular contact with their parents. The type of contact and the frequency will be determined by many factors. Foster parents are an integral part of this process.

8. How can I afford to care for a foster child?: Foster parents are volunteers who receive a monthly check for each child’s care expenses. The rate depends on the age of the children and the level of care needed. Medical and dental costs are covered. Other costs such as day care for working parents may also be covered.

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Sustainability & Solid Waste Management

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1. What Should I Expect When Calling the Hotline?: When utilizing Casella’s hotline to report a concern regarding the landfill, please be prepared to provide; your name, phone number, address of observation, date of observation, time of observation, strength of the odor, type of odor, and if applicable whether or not you grant permission for staff to enter your property to assess the odors.

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Veterans Service

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1. Why should I use a Veteran Service Officer?: Ontario County Veterans Service Agency has two accredited Veteran Service Officers, and their services are free. Veteran Service Officers will help you navigate the Department of Veterans Affairs benefits process. We will assist with gathering the necessary information to support a claim, filing the claim, and tracking the claim through the VA system. They can also assist with filing appeals for denied claims. We strongly recommend that you make use of the services provided by our VSOs. Our expertise can help you avoid the pitfalls and delays that missing paperwork or improperly filled out claim forms can cause.

2. What kind of assistance does the Ontario County Veterans Service Agency offer veterans?: We assist them in applying for veterans benefits from local, state, and federal agencies.

3. What type of benefits are veterans entitled to?

Burial benefits
Education benefits
Non-service connected pension
Medals and Awards
Medical Benefits
Misplaced military documents
Service connected compensation
VA home loans

4. What is Service Connected compensation?: It's a monthly monetary benefit paid to veterans who were injured in the military or suffered from illnesses as a result of their military service. If the veteran had a pre-existing disability which was aggravated by military service, that can also qualify for service-connected compensation.

The claim is filed with the Department of Veterans Affairs who rates the disability in increments of 10% from 10% ($108) to 100% ($2299) for single veteran.