How do I make an appointment to visit someone in jail?

You can make an appointment by calling (585) 396-1800 or (315) 781-1966, or in person at the jail lobby at:

3045 County Complex Drive
Canandaigua, NY 14424

Please consider downloading our new mobile app from either the Apple Store or Google App Store to streamline your visitation experience. This app is really the easiest and best way to schedule your visit to the Correctional Facility.




App Store

Visitor Schedule
08:00Pod 5Pod 8
09:00Pod 6Pod 7
10:00Pod 2Pod 5
13:00Pod 7Pod 2
14:00Pod 8Pod 6

*** Be sure to have the correct Pod and time selected when scheduling a visit. Failure to do so may result in visitation request being rejected. ***

Visitors must be checked in 15 minutes prior to the start of scheduled visit.

For restrictions and further details, see the Visitation Information Sheet. You can also view photos of our visitation facilities before your visit.

Show All Answers

1. How do I make an appointment to visit someone in jail?
2. ¿Cómo puedo hacer una cita para visitar a alguien en la cárcel?
3. Can someone tell me the condition of an inmate?
4. ¿Puede alguien decirme la condición de un preso ?
5. Do inmates have access to telephones?
6. ¿Los reclusos tienen acceso a teléfonos ?
7. What types of property may an Inmate receive?
8. What may an inmate order on Commissary
9. I sent a package to an Inmate, and I received some of its' contents back through the mail, why?
10. How do I apply for a job as a Corrections Officer?
11. Are there any volunteer opportunities available to work with the Inmates?
12. How do I get to the Jail?
13. I am sentenced intermittently, what may I bring with me?
14. How do I bail someone out of jail?
15. How do I get my bail money back?
16. I have multiple questions regarding someone in jail, how do I find the answers?
17. What programs are available for inmates?
18. How can I add money to an inmate's account?
19. Can I see an inmate with a virtual visit via the internet?
20. ¿Puedo ver a un preso con una visita virtual a través de internet?
21. What Community Connections/Resources are available?
22. What is the Jail’s address to write a letter?